CONTACT INFO

How can I get in touch with you?

If you have any questions before, during or after your order, please contact us:

Phone 1-300-88-1188 (Within Malaysia Only)

E-mail help@gorilla.energy

WhatsApp +60 12 8888897

Facebook Messenger m.me/drinkgorilla

Visit Us
Guerilla PLT 12A Jalan Bestari 3A/KU7 Taman Perindustrian Kapar Bestari 42200 Kapar, Selangor
View on Google Maps

DELIVERY

Where do you deliver to?

We deliver to Peninsular Malaysia. Currently, we have no deliveries to Sabah and Sarawak.

How much does delivery cost?

Deliveries to the following regions are free:
Kuala Lumpur, Putrajaya and Selangor

Deliveries to the following regions cost only RM10.00 per order regardless of order amount:
Peninsular Malaysia (except Kuala Lumpur, Putrajaya and Selangor)

When will my order arrive?

You should receive your order in 3 to 5 working days.

I have not received my order. What should I do?

If you have not received your order 6 working days after you have placed it, please contact us via WhatsApp (+60 12 8888897) or phone (1-300-88-1188) any time between 9:00am and 5:00pm, Mondays to Fridays except public holidays. Don’t worry, we guarantee that you will receive your order or we will refund you in full.

RETURNS & EXCHANGES

Can I return or exchange something that I’ve purchased?

You may return or exchange any goods that you’ve purchased within 14 days after they have been delivered to you for any of the following reasons:

  1. Faulty or defective goods
  2. Best Before or Expiry date is less than 90 days after the date on which the goods have been delivered to you.
  3. Goods delivered was not what you’ve ordered
If you would like to proceed with a return or an exchange, please contact us via WhatsApp (+60 12 8888897) or phone (1-300-88-1188) any time between 9:00am and 5:00pm, Mondays to Fridays except public holidays.

Refunds will be made via online bank transfers to a bank account provided by you.

CANCELLATIONS

Can I cancel my order?

Please contact us via WhatsApp (+60 12 8888897) or phone (1-300-88-1188) any time between 9:00am and 5:00pm, Mondays to Fridays except public holidays if you would like to cancel your order.

If we have not shipped out your order, we will be happy to cancel it and issue you a refund in the amount of your order minus a 3% processing fee. For example, if the total amount of your order is RM100.00, we will refund you RM97.00. Please understand that the 3% processing fee is necessary as incur banking charges when processing the payment for your order.

Refunds will be made via online bank transfers to a bank account provided by you.

If we have shipped out your order, we will not be able to cancel your order even if you are willing to pay for the cost of shipping the goods back to us because the quality and hygienic condition of the goods can no longer be guaranteed. Even if the goods are unopened, we are unable to guarantee that they are have not been exposed to dangerous chemicals, germs, damaging temperatures and so on.

No products in the cart.